Refund policy

Returns

Due to the ingestible nature of our products, we do not accept returns of either opened or unopened products.

If there is an issue with your order or you experience a legitimate product quality issue, please contact us at team@cutfruit.co within 30 days of delivery. We'll review each request individually and, where appropriate, determine a resolution at our sole discretion.

Refunds and Replacements

If your order arrives damaged, incorrect, defective, or otherwise has a verified quality issue, please contact us by emailing team@cutfruit.co as soon as possible. Depending on the circumstances, we may, at our sole discretion, provide a replacement product, store credit, partial refund, or full refund. 

To help us evaluate your request, we may ask for your order number, photos of the product or packaging, or other relevant information. 

Refunds are issued to the original payment method. Original shipping charges are non-refundable unless the issue was caused by our error.

Orders

We begin preparing orders as soon as they are placed, including reserving inventory for pre-orders. For this reason, we are unable to cancel or modify orders, including pre-orders, once they have been placed.

Subscriptions

Subscriptions may be paused, modified, or canceled at any time before the next billing date through your customer account. Cancelling a subscription does not cancel an order that has already been processed. Once a recurring order has entered processing, it cannot be canceled.

Lost or Damaged Shipments

If your order is lost in transit, arrives damaged, or you receive the wrong item, please contact us within 30 days of the expected delivery date so we can investigate and determine the appropriate resolution.