Cancellation policy

Some items in our store may be offered to you as a subscription, a pre-order, or try-before-you-buy. This cancellation policy lays out how you can change or cancel these kinds of purchases.

Subscriptions
When you purchase a subscription you'll receive repeat deliveries. These are based on the subscription duration and frequency that you select. Your payment details will be stored securely and you'll be charged for each of these deliveries, unless you choose to pay in advance.

Some subscriptions may auto-renew at the end of their duration. If you don't want to renew a subscription you can cancel it.

If you want to reschedule, skip, modify, or cancel your subscription, you can do so at any time by visiting the Manage Account page. We do not adjust or cancel subscriptions on behalf of our customers.

See our returns policy for more details on returns and refunds.

Pre-orders
When you purchase a pre-order, you are buying an out-of-stock or soon-to-be-available product not yet in inventory. When making these purchases, we may, at our sole discretion, choose to collect full payment upfront, a partial deposit, or no payment at checkout, store your payment method, then fulfill and charge the full or remaining payment at a future date.

Try-before-you-buy
When you purchase a try before you buy item, we authorize your payment method before fulfilling the order. You will have a certain amount of time to decide if you want to keep the item. Once the time period has passed, if you have not returned the item, we will charge your payment method for the full amount.